Shipping policy
We are committed to ensuring that your floral arrangements and gifts are delivered promptly and in perfect condition. Please review our shipping policy below:
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Delivery Areas: We proudly offer delivery services on Maui Island. If you have questions about whether we deliver to your location, please contact us.
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Order Processing Time: All orders are processed and delivered on the requested delivery or pick up date. Depending on the volume of orders and the time of year, processing times may vary. We recommend placing your order in advance, especially during peak seasons such as holidays.
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Delivery Options:
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Standard Delivery: Orders will be delivered directly to the recipient's address.
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Scheduled Delivery: Customers can specify a desired delivery date during checkout. We will do our best to accommodate your request.
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Delivery Confirmation: Once your order has been dispatched, you will receive a confirmation email with tracking information.
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Special Instructions: If you have special delivery instructions (e.g., leaving the bouquet at a specific location), please include these in your order. We will make every effort to accommodate your requests.
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Failed Deliveries: If a delivery cannot be completed due to an incorrect address or recipient unavailability, we will contact the customer to arrange a redelivery. Additional charges may apply.
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Damaged or Incorrect Orders: In the unlikely event that your order arrives damaged or incorrect, please contact us within 2 hours of receiving your order. We will work to resolve the issue promptly.
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Contact Information: For questions or concerns regarding shipping, please reach out to us at mauileistand@gmail.com
Thank you for choosing Maui Lei Stand. We appreciate your business!